Your order is very important to us. Every piece at Orchesa is handmade and to order. While we try to get your orders to you ASAP, please allow us 3-4 weeks for the production and delivery of your items to ensure the best quality.
All parcels will be sent using PostNord of Sweden. See below for our shipping lead times (please be aware that these are approximations:
EU: 2-4 DAYS // NORTH AMERICA: 5-7 DAYS // CENTRAL AMERICA : 7-9 DAYS // SOUTH AMERICA: 6-8 DAYS // ASIA: 4-6 DAYS // AUSTRALIA: 6-8 DAYS // AFRICA: 7-9 DAYS
Typically, signature upon delivery is not required, therefore Orchesa is not responsible for any lost or stolen package after package appear is delivered.
All orders are sent using PostNord of Sweden. In order to track the full cycle of shipping, please use the supplied tracking number. Once the parcel has left the EU, your domestic national post service will be able to track the parcel.
For example- US SHIPPING: when the order is shipped via POSTNORD from Sweden, it can be tracked by USPS once the package has been filed by US customs.
Orchesa is based out of Sweden, therefore, all prices are displayed in Swedish Kronor (SEK or kr). While only one currency is reflected on our website, customers in other countries (and currencies) can still shop the website. Customers will see the price in the store's currency (SEK or kr) at checkout. Once the charge is processed by their bank, they will see the converted amount in their native currency within their bank statement.
We currently accept the following methods of payment: Visa,MasterCard, American Express, Discover, ApplePay, PayPal and Venmo.
Please be aware that when purchasing in some countries you may be taxed a value-added tax, duties, or customs. If this is a standard in your country, this will not be reflected in the price at checkout, these taxes are determined by your country; we are not responsible and have no control over services and fees for processing imported goods.
Orchesa is not responsible for any potential foreign transaction fees determined by the bank of the buyer.
We will gladly accept returns on purchases made on the website. Any goods must be unworn, unused and in all original packaging- postmarked within 10 days of the delivery date. The customer is responsible for return shipping costs; Orchesa is not responsible for any lost packages during the return process, for that reason, insurance is highly recommended. The customer will be refunded within 14 days of receiving the return. To start the return process, please email firstname.lastname@example.org.
Custom made pieces are considered final sale.
We will gladly exchange purchases made on the website. Any goods must be unworn, unused and in all original packaging- postmarked within 10 days of the delivery date. The customer is responsible for return shipping costs; Orchesa is not responsible for any lost packages during the return part of the process process, for that reason, insurance is highly recommended. To start the exchange process, please email email@example.com.
All Orchesa jewelry is handmade and should be handled with special care. We will gladly repair any jewelry purchased made through our website within 90 days of the original purchase. Based on the nature of your repair, the service may be subjected to a fee. Please note that any shipping costs for servicing are the customer’s responsibility. To initiate the process, please contact us at firstname.lastname@example.org prior to sending in your piece.
For further information on on care please, visit this link: CARE
When purchasing products from our web-shop, you may be asked to provide certain contact details, for example: name, address, email, telephone. It is your choice whether or not to provide these details. However, if you choose to refrain, you may be unable to purchase products, access services and receive exclusive information regarding promotions and offers.
In signing up for our Newletter, it is possible that you will receive email notifications regarding offers and exclusive information. You may opt out of receiving the offers and exclusives by selecting the ‘unsubscribe’ link within the newsletter emails.
For wholesale inquiries, please contact us at email@example.com.
For Custom Design service information, please follow this link: CUSTOM DESIGN.
If you are experiencing any technical difficulties with your order or the use of www.orchesa.com, please do not hesitate to contacts us.